1win Privacy Policy

1win collects personal data from users in India for clearly defined purposes, including account registration, identity verification, transaction processing, and the delivery of platform services. The categories of personal information collected include full name, date of birth, contact details, payment information, and technical data generated during site usage. To safeguard this information, 1win applies a combination of technical measures, including encrypted storage and secure transmission protocols, alongside organisational controls such as access restrictions and staff confidentiality obligations. Users retain specific rights over their personal data, including the right to access, correct, and request deletion of their information. All data processing activities are conducted in compliance with applicable Indian privacy legislation, including the Information Technology Act, 2000 and the Information Technology (Amendment) Act, 2008, as well as the Digital Personal Data Protection Act, 2023, where applicable.

Personal information collected from users in India is used for the following purposes:

• Account creation, maintenance, and ongoing servicing;
• Processing deposits, withdrawals, and other financial transactions;
• Identity verification and fulfilment of Know Your Customer (KYC) obligations;
• Improvement of platform features, services, and overall user experience;
• Delivery of relevant marketing communications, where the user has provided consent;
• Behavioural analytics to understand usage patterns and optimise service performance;
• Compliance with applicable legal, regulatory, and reporting obligations.

All personal data processing is carried out on a lawful basis. 1win does not use personal information for purposes beyond those disclosed in this policy without obtaining additional user consent. Data collected for one stated purpose is not repurposed without transparency and, where required, explicit agreement from the user.

1win collects personal data through multiple sources and methods, all of which are disclosed to users at the point of collection or within this policy document. Data is gathered from the following sources:

• Information submitted directly by users during account registration, identity verification, or when contacting customer support;
• Transactional data generated when users make deposits, place bets, or process withdrawals;
• Technical data collected automatically during site usage, including IP addresses, browser type, device identifiers, session duration, and pages visited;
• Data received from third-party verification providers used for KYC and anti-fraud purposes.

Automatic data collection technologies, such as cookies and tracking scripts, are employed to gather behavioural and technical data without direct user input. All personal information obtained through these methods is processed strictly in accordance with this Privacy Policy. Personal data is disclosed to third parties only within the bounds of this policy and applicable Indian law, and solely for the purposes outlined herein.

1win does not share personal data with unrelated third-party companies without explicit user consent, except where disclosure is required to protect the rights, property, or safety of users, the platform, or the public. Disclosure of personal information may occur in the following circumstances:

• To service providers and business partners who assist in delivering platform services, such as payment processors, identity verification agencies, and customer support tools, under contractual confidentiality obligations;
• To regulatory authorities, law enforcement bodies, or courts when required by applicable Indian law or a valid legal order;
• In the event of a business restructuring, merger, acquisition, or asset transfer, where user data may be transferred to a successor entity subject to equivalent data protection standards;
• To fraud prevention and security agencies where there is a reasonable basis to suspect misuse of the platform or violation of the Terms and Conditions.

In all cases, data disclosure is limited to what is strictly necessary for the stated purpose. 1win does not sell personal information to third parties.

Users registered on 1win in India have the right to access the personal data held about them and to request corrections, updates, or deletion where applicable. To exercise these rights, users may contact the platform’s support team through the official communication channels provided on the site. Requests for data correction or deletion are processed in accordance with applicable legal timeframes and subject to verification of the user’s identity.

By using the platform and accepting this policy, users consent to:

• The processing of payment-related data through authorised electronic service providers;
• Security checks and identity verification procedures carried out to protect account integrity;
• The retention of certain data for the minimum period required under applicable Indian law or regulatory obligations.

User privacy and account security are treated as primary obligations throughout all data access and management procedures.

Certain services available on 1win, including deposits, withdrawals, and other financial transactions, are processed through third-party payment systems and electronic service providers. By accepting this Privacy Policy, users provide voluntary and informed consent to the sharing of relevant personal and financial data with such providers to the extent necessary for transaction processing.

1win takes the following measures to protect user privacy when engaging third-party payment systems:

• All payment service providers engaged by the platform are contractually bound to maintain data confidentiality and to process personal information solely for the purposes specified;
• Financial data is transmitted using encryption protocols to prevent unauthorised interception;
• Access to payment-related personal data is restricted to authorised personnel and systems only;
• Third-party providers are selected based on their compliance with applicable data protection standards.

Users who do not consent to data sharing with electronic service providers may be unable to access certain transactional features of the platform.

1win reserves the right to conduct security reviews to verify user-provided information, detect potential violations of the platform’s Terms and Conditions, and ensure compliance with applicable Indian law. These reviews are a standard component of the platform’s anti-fraud and responsible gambling framework.

Security reviews may include the following:

• Verification of identity documents and user-submitted data against internal records;
• Credit reference checks conducted through licensed credit reporting agencies;
• Cross-referencing user data against third-party databases maintained for fraud prevention or regulatory compliance purposes.

In the course of a security review, personal data may be disclosed to third parties, including cross-border transfers to entities located outside India, where such disclosure is necessary for the review’s stated purpose. All such disclosures are conducted in accordance with this policy and applicable law. Users who have registered on the platform are deemed to have consented to these review procedures as a condition of account use.

1win applies technical and organisational security measures to protect personal data held about users in India. Personal information is stored in encrypted databases with access restricted to authorised systems and personnel. Security obligations are extended to all subsidiaries, agents, and service providers acting on behalf of the platform, each of whom is contractually required to maintain equivalent standards of data protection.

The following technical protections are in place:

• Encrypted storage of personal and financial data;
• Secure Socket Layer (SSL) technology for data transmission;
• Access control protocols limiting internal data exposure;
• Regular security assessments to identify and address vulnerabilities.

Despite these measures, 1win acknowledges that no method of transmission over the internet is entirely secure. The platform cannot guarantee the absolute security of personal data during transfer between the user’s device and the platform’s servers. Users transmit data at their own risk and are advised to take appropriate precautions on their own devices.

The 1win platform is intended exclusively for users who are 18 years of age or older. The operator does not knowingly collect or process personal data from individuals below this age threshold. However, 1win acknowledges that it cannot independently determine a user’s age without the submission of valid identity documentation as part of the KYC verification process.

In the event that a parent or legal guardian identifies that a minor has registered an account or submitted personal data on the platform, they may submit a formal request to the support team through the official contact channels. Upon receipt and verification of such a request, 1win will:

• Delete all personal data associated with the minor’s account;
• Permanently close the account in question;
• Retain a record of the deletion in accordance with applicable regulatory obligations.

Users are encouraged to prevent minors from accessing the platform or submitting any personal information through it.

Personal data collected from users in India may be transferred to and processed in countries other than India, where 1win operates, maintains partnerships, or engages affiliates. Such transfers may be necessary for the delivery of platform services, transaction processing, identity verification, or fulfilment of legal obligations.

By using the platform and accepting this Privacy Policy, users provide informed consent to the transfer of their personal data to jurisdictions outside India, including those that may not offer equivalent levels of data protection under Indian law.

1win ensures that:

• All agents, partners, and affiliates who receive personal data are bound by contractual confidentiality obligations;
• Transferred data is processed only for the purposes specified in this policy;
• Appropriate safeguards are applied to protect personal information during and after transfer, consistent with applicable legal standards.

Users with questions regarding international data transfers may contact the platform’s support team for further information.

This Legal Disclaimer forms an integral part of the 1win Privacy Policy and modifies the scope or content of specific provisions within the policy where a special legal regime applies. The disclaimer takes effect when a user accepts the Privacy Policy through signing, ratification, acceptance, or accession, as applicable to the method of agreement.

The following principles apply under this disclaimer:

• Where any provision of this policy conflicts with applicable Indian law, the legally compliant interpretation shall prevail;
• Acceptance of the Privacy Policy constitutes a legally binding agreement to the data processing terms set out herein;
• 1win reserves the right to update or amend this policy at any time, with the most current version superseding all prior versions upon publication;
• Users who continue to access the platform after a policy update are deemed to have accepted the revised terms.

This disclaimer does not limit users’ statutory rights under applicable Indian data protection legislation.

Cookies are small text files placed on a user’s device when they visit the 1win platform. These files enable the site to recognise returning users, retain session information, and improve the overall functionality of the service.

1win uses cookies for the following purposes:

• Collection of statistical data on site usage and traffic patterns;
• Behavioural analysis to understand how users interact with platform features;
• Personalisation of the user experience based on preferences and browsing history;
• Ongoing improvement of site performance, content relevance, and service delivery.

Cookies placed by the platform are retained for a period of up to one year from the date of the user’s visit, after which they expire automatically. Users may manage or disable cookies through their browser settings; however, doing so may affect the availability or functionality of certain features on the platform.

Full and unconditional acceptance of this Privacy Policy is required in order to access and use the services offered by 1win. Users who do not agree to the terms set out in this document are not permitted to register an account or use any features of the platform.

The following terms apply to acceptance:

• The current version of this Privacy Policy takes precedence over all previous versions and any prior representations made regarding data handling;
• Any updates to the policy become effective upon publication on the platform, and continued use of the site following such updates constitutes acceptance of the revised terms;
• Users are responsible for reviewing the policy periodically to remain informed of any changes.

Queries regarding the content or application of this policy may be directed to the platform’s customer support team through the official contact channels listed on the site.

Personal data collected by 1win may be shared with third parties in accordance with the terms of this Privacy Policy and applicable Indian law. Such sharing is limited to the purposes described herein and does not constitute a sale or unauthorised transfer of user information.

Data may be shared with third parties in the following circumstances:

• For the resolution of disputes between the user and the platform, where disclosure to a mediating or adjudicating party is necessary;
• To fulfil contractual obligations to service providers, payment processors, or technology partners engaged in the delivery of platform services;
• Where required by regulatory authorities, law enforcement agencies, or legal proceedings under applicable Indian law.

Third parties who receive personal data are typically listed on the platform or, where not listed, the purpose and scope of the data transfer are specified at the point of disclosure. By providing personal information to 1win and accepting this policy, users consent to the transfer of their data to such third parties under the conditions described above.

The 1win platform may contain links to third-party websites, applications, or online services that are not operated or controlled by 1win. These external resources maintain their own privacy policies, and the operator bears no responsibility for the data collection, processing, or disclosure practices of those sites.

Users should be aware of the following:

• Accessing a third-party link from the 1win platform does not mean that the operator endorses or is responsible for the privacy practices of that external site;
• Each third-party website governs its own data handling independently, and users are advised to review the relevant privacy policy before submitting any personal information;
• 1win is not liable for any loss or damage arising from a user’s interaction with external websites accessed via links on the platform.

Users are encouraged to exercise appropriate caution whenever navigating to third-party resources, particularly before providing personal or financial information on those sites.