Responsible Gaming

Gambling always involves financial risk, and no outcome is guaranteed. Players on 1win are encouraged to treat gambling as a form of entertainment rather than a source of income. Staying in control of time and money spent on gambling is essential for protecting both financial stability and emotional health.

1win supports responsible gambling through the following measures:

• Deposit limit tools that allow players to cap daily, weekly, or monthly spending;
• Session time reminders to help users track how long they have been playing;
• Self-exclusion options that allow players to temporarily or permanently restrict their account;
• Reality checks that prompt users to review their activity at set intervals;
• Access to account history and transaction records for full spending transparency;
• Age verification processes to prevent access by minors;
• Clear display of odds and game rules to support informed decision-making;
• Direct access to professional support resources from within the platform.

Gambling addiction can develop gradually, and many people do not notice the warning signs until significant harm has occurred. Being aware of these signs is an important step toward protecting your wellbeing.

Common warning signs of a gambling problem include:

• Spending more money on gambling than originally planned, despite intentions to stop;
• Borrowing money or selling personal belongings to fund gambling activity;
• Feeling anxious, irritable, or restless when not gambling;
• Continuing to gamble in an attempt to recover previous losses, a behaviour known as “chasing losses”;
• Lying to family members, friends, or colleagues about gambling habits;
• Neglecting work, education, or personal relationships due to time spent gambling;
• Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties;
• Repeated unsuccessful efforts to reduce or stop gambling;
• Experiencing financial difficulties, including unpaid bills or debts, as a direct result of gambling;
• Feeling a persistent preoccupation with gambling, including planning future sessions or reliving past ones.

Gambling addiction is a recognised behavioural disorder with serious consequences for mental health, finances, and personal relationships. Players who identify with several of these signs are strongly encouraged to seek professional support without delay.

Addressing a gambling problem requires honest self-assessment and a willingness to take practical steps. Support is available, and recovery is achievable with the right approach and resources.

1win recommends the following steps to help prevent and manage gambling addiction:

• Set strict deposit and loss limits through your account settings before each session;
• Use the self-exclusion feature to take a break if gambling is affecting your daily life;
• Keep a personal record of time and money spent on gambling to maintain awareness;
• Avoid gambling under the influence of alcohol or when in an emotionally vulnerable state;
• Speak openly with a trusted family member or friend about your gambling habits;
• Replace gambling sessions with alternative leisure activities to reduce dependency;
• Contact a professional counsellor or addiction specialist for personalised guidance;
• Use helpline services and support groups available specifically for gambling addiction in India;
• Do not gamble with money allocated for essential expenses such as rent, food, or bills;
• Take advantage of all responsible gambling tools available on the platform to stay in control.

Several organisations in India provide confidential support and professional assistance for individuals affected by gambling addiction. Reaching out to these resources is a positive and important step.

• iCall (TISS). A psychological helpline run by the Tata Institute of Social Sciences, offering counselling for behavioural addictions;
• Vandrevala Foundation Helpline. A 24/7 mental health helpline providing free support across India;
• NIMHANS (National Institute of Mental Health and Neuro Sciences). A premier psychiatric institution in Bengaluru providing addiction-related treatment and counselling;
• Gamblers Anonymous India. A peer support fellowship for individuals struggling with compulsive gambling;
• Snehi India. A non-profit organisation providing emotional support and counselling services.

The 1win support team is available around the clock to assist users who need guidance on responsible gambling tools or are experiencing concerns related to addiction. Players in India can reach the support team through the following channels:

• Live Chat. Available directly on the 1win website and mobile application, 24 hours a day, 7 days a week;
• Email. Players can submit detailed queries or requests for account restrictions at [email protected].